Effective Date: [10, 20, 2025]
Last Updated: [10, 20, 2025]
Introduction
Welcome to UGNSHOP (“we,” “our,” or “us”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you use our website, make purchases, or interact with us as a wholesale or retail customer.
By accessing our website or completing a checkout, you agree to this Privacy Policy.
Information We Collect
We collect the following categories of information to process orders, fulfill shipments, and provide customer support:
A. Personal Information
- Full name
- Billing and shipping addresses
- Email address
- Phone number (optional)
- Company name (if provided)
B. Wholesale & Shipping Information
If you are a wholesale customer or an administrator, we may additionally collect:
- Business name, tax ID, or reseller certificate
- Selected shipping preference:
- Standard Wholesale Shipping (Auto Calculated)
- Use My Shipping Account (Collect)
- Shipping account details (e.g., FedEx / UPS account number) entered during checkout
⚠️ Note: Shipping account numbers are stored securely in encrypted form and are used only to fulfill collect shipments at your request.
C. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser and device information
- Cookies for session management and cart persistence
How We Use Your Information
We use collected information for the following purposes:
| Purpose | Description |
|---|---|
| Order Processing | To fulfill, verify, and manage your purchases. |
| Shipping Coordination | To prepare shipments, including Collect (customer-account) and Auto Shipping orders. |
| Customer Service | To respond to inquiries and support requests. |
| Account Management | To verify reseller eligibility and manage wholesale access. |
| Legal Compliance | To meet tax, invoice, and record-keeping requirements. |
Sharing of Information
We do not sell or rent your personal data.
However, we may share information with:
- Shipping Carriers (e.g., FedEx, UPS) – to deliver your order.
- Payment Processors – to securely process transactions.
- Platform Service Providers – such as hosting, analytics, or WooCommerce extensions that are essential to site operations.
- Government Agencies – only if required by law.
For Collect shipments, your shipping account details are shared only with the selected carrier for billing and tracking purposes.
Data Retention
We retain your order data and associated shipping information for accounting and operational purposes for up to 7 years, in compliance with U.S. business recordkeeping laws.
Shipping account data may be deleted upon request after order completion.
Data Security
We implement SSL encryption and restricted administrative access to protect your data.
Sensitive information, such as your shipping account number, is stored in a non-plaintext format and used only for shipping-related functions.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Withdraw consent for data processing related to Collect shipping
Requests can be made by contacting us at privacy@ugnshop.com
Cookies and Tracking
We use cookies only for essential website functions, including:
- Maintaining logged-in sessions
- Saving cart and checkout progress
- Language and currency preferences
We do not use tracking cookies for third-party advertising.
Third-Party Services
Our site may contain links to external payment processors, carriers, or wholesale partner systems.
We are not responsible for the privacy practices or security of these external websites.
Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.
You are encouraged to review this policy periodically.
Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
UGNSHOP / UG Network LLC
Dallas, Texas, USA
📧 support@ugnshop.com